Hi Sam,
if you sent the email to someone at ez.no, then your request here will probably not help you too much ;)
This is a (free) community forum and I don't know, how much time the employees of ez (can) spend reading and replying it. If you sent it to a specific person at ez, try re-sending it to info at ez.no or support at ez.no, because some of the ezCrew may still be in Germany for the Systems fair.
We already tried to hire someone with ezpublish experience, but he couldn't deliver what we want. :( I would rather place my bet on the original developer of this software.
I normally do not advertise on the forums as it is not in the spirit of the community. However, if eZ are not responding to you please use the feedback form on the www.visionwt.com website where we will be happy to see if we can help you.
eZ publish can do pretty much anything so I would hate to see you move off to another product.
Regards,
Tony
Tony Wood : twitter.com/tonywood
Vision with Technology
Experts in eZ Publish consulting & development