When you are buying enterprice support, you will get answer about everything regarding eZ publish.
If you want answers on how to build up a site with different products, with a special structure, we will be able to help you with that.
The complexity of the answer, will depend on the questions. It's therefore important that you describe your problem as clear as you can, and if you want a "step by step" tutorial on one issue, you can also ask about that.
If you for instance want us to develop a new feature especially for you, we can also do that, with for example a time estimate within the support contract.
So the "Enterprise" support plan is pretty flexible.
"If you for instance want us to develop a new feature especially for you, we can also do that, with for example a time estimate within the support contract."
Are you saying I can ask you guys to develop features (say, the product comparison) out of my "support time?"
Cool. Another question, I read up the support policy and it states any questions (even terribly simple ones) would use one time slot (15 minutes). Is that right?
Every request will be charged with minimum 15 min work. If we see that an issue will take more than four hours to complete, we will ask you if you want to continue and get a solution.
Bjørn
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