For our site we created a special shop user that allowed us to add more details. For example, we are using the ezmatrix datatype to expand the address field which gives us the fields we need to capture address information.
In the site.ini file you can specify which user class is used when new users are created, and where the user objects then get pubished to.
Once you have done this you need to follow the current ez templates and override those that you need. For example, user/login and user/register are prime templates for overriding to put in your own information. User/register is where you would input information using your new user class.
There are many other templates such as those within: design/standard/templates/shop/ you may wish to override. Sometimes i leave the standard templates in place so i can see which ones i miss.
Hope this helps
Paul
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