I've tried copying from a text editor and Microsoft Word, but really, our customers will be copying articles and documents from MS word and pasting them in.
Could this be a problem with the default character set installed? Maybe it doesn't handle smart quotes?
We did have received bug report about "special" characters like quotes or colons showing not correctly when they are copied from MS word, but this is only for version 3.0.
I have tested with version 3.1 and version 3.2 beta and can't reproduce the bug.
I think you should first check character settings for database in site.ini and character settings in i18n.ini, and make sure they are using the same encoding. For my test, I use following:
In file site.ini:
[DatabaseSettings] Charset=iso-8859-1
In file i18n.ini:
[CharacterSettings] Charset=iso-8859-1
To get these characters you must setup the site with the correct charset, for instance the iso-8859-1 does not have the typical characters which are found in windows (since windows uses it's own charsets like windows-1252).
Edit i18n.ini and change it to:
Charset=windows-1252 You must also do the same with the database settings.
Alternatively you can use utf-8 as the charset if you don't mind the extra processing time it requires, that way you won't have to worry about characters in the future.
If you want to know more about charsets I can recommend this site:
http://czyborra.com/
For instance to see the windows-1252 charset try: http://czyborra.com/charsets/codepages.html#CP1252
Don't you just love MS, always going in their own direction and leaving the problem solving to other people. (Just wait till you try the WebDAV interface in 3.2, and you'll really see the problem MS makes for users and software developers)
To Jan's suggestion:
It is very important not to change the settings in settings/override, but only in /settings/siteacces/admin. Otherwise the systems coverts every page to windows-1252 and this makes the system extremely slow
You must be logged in to post messages in this topic!