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URGENT:problem with Paypal

URGENT:problem with Paypal

Tuesday 08 January 2008 4:52:07 am - 29 replies

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christian bencivenni

Thursday 10 January 2008 12:54:04 am

Anyone knowns a solution to my prblem?

André R.

Thursday 10 January 2008 2:38:32 am

Apart from triple posting your question: no.
Form the other post it looked like it was a response problem from the servers ( different response then the paypal extension expects). I have never used the paypal extension for anything other then using it as a reference when creating another payment solution (payex).
But you should look into debugging the response you get / looking at the spec from your provider / contacting you provider to get them to debug on their side.

eZ Online Editor 5: http://projects.ez.no/ezoe || eZJSCore (Ajax): http://projects.ez.no/ezjscore || eZ Publish EE http://ez.no/eZPublish/eZ-Publish-Enterprise-Subscription
@: http://twitter.com/andrerom

christian bencivenni

Sunday 13 January 2008 11:23:51 pm

I'm sorry for the three thread but it was very urgent and right now you are the only one who tried an answer.
My problem is: all I can debug is atteched above. I don't know who I can call to resolve the problem.
I hoped that with a so-old extension like ezPaypal others know a way to resolve it but it seems is it not like I think.
Ii can e a Site-server problem? Or a Paypal-server one? Or an eZ misunderstood in script function?
I don't really know. This is my first (and probably last) try with ez and credit card payment.

Now I'm readin the 60 pages Paypal documentation. I hope to find something in the reply variables.

christian bencivenni

Wednesday 16 January 2008 1:02:35 am

A new append.
I'm tring with different solution.

1) Try change the "VERIFIED" value in Line 66 of the file called "ezpaypalchecker.php" so:

if( $response && strcasecmp( $response, 'VERIFIED' ) == 0 )  {     return true;  } 

become:

if( $response && strcasecmp( $response, 'Completed' ) == 0 )  {     return true;  } 

but it doesn't work yet.

2)I also try with:

if( $response && strcmp( $response, 'VERIFIED' ) == 0 )  {     return true;  } 

hoping that a less hard detect can work but, again, without success.

I will try again.

André R.

Wednesday 16 January 2008 1:11:04 am

-- EDIT: removed since it was invalid --

From you debug output, you can see that the response is verified, but not completed:

08-01-2008 13-23 requestValidation. response from server is: VERIFIED
08-01-2008 13-23 check Field ----
08-01-2008 13-23 ERROR - receiving value doesn't match!!!
08-01-2008 13-23 Field :payment_status
08-01-2008 13-23 Value :Pending
08-01-2008 13-23 Expected value :Completed
08-01-2008 13-23 ----
08-01-2008 13-23 checkPaymentStatus faild

So it's the 'checkPaymentStatus()', and 'checkDataField()' part you need to look into.

'checkDataField()' is in the base class 'eZPaymentCallbackChecker':
kernel/shop/classes/ezpaymentcallbackchecker.php

eZ Online Editor 5: http://projects.ez.no/ezoe || eZJSCore (Ajax): http://projects.ez.no/ezjscore || eZ Publish EE http://ez.no/eZPublish/eZ-Publish-Enterprise-Subscription
@: http://twitter.com/andrerom

Elena Ivanova

Friday 18 January 2008 4:57:26 am

Hi Christian,

I have the same problem as you with the same error line in the log: ERROR - receiving value doesn't match!!!

Did you get the way to solve it? Or someone else?

Thanks,
Elena

christian bencivenni

Sunday 20 January 2008 10:19:50 pm

Hi Elena.
Not working 'till now.
I'm doing some tires and I found that after the first try, ez goes into a "Pending state" and every thing I'll do after this all remain unchanged.
The example in the first post which Andrè talked about is after many tries.
Now I will try again but firt I must clean the basket after the checkout button is push or I cannot exit from the "Pending state".

Elena Ivanova

Monday 21 January 2008 6:31:57 am

Hi Christian,

Thanks for your answer.

Looking at my eZPaypalChecker.log:

21-01-2008 14-21 check Field ----
21-01-2008 14-21 ERROR - receiving value doesn't match!!!
21-01-2008 14-21 Field :<b>payment_status</b>
21-01-2008 14-21 Value :<b>Pending</b>
21-01-2008 14-21 Expected value :<b>Completed</b>

made me try hacking ezpaypalchecker.php. It is located in 'extension\ezpaypal\classes'. Line 80:

if( $this->checkDataField( 'payment_status', 'Completed' ) )

I changed to

if( $this->checkDataField( 'payment_status', 'Pending' ) )

After this change I was successfuly redirected to order view page. Looking at my test customer paypal email, there is a message for payment confirmation. There is not message for such payment in the seller test email box, though.

I am not sure if this is the right way for our problem, but it seems to work.

What do you think?

christian bencivenni

Monday 21 January 2008 10:13:27 pm

I think that by this way you force ez to accept the payment as completed, but it isn't completed yet.
A question: after your change you can see the order in the your shop section of back end?
What is its status?

Elena Ivanova

Tuesday 22 January 2008 7:21:11 am

I have to admit you're right. The status in admin is pending ... so the problem is still open :-(.

Elena Ivanova

Tuesday 22 January 2008 9:46:20 am

Hi,

I returned ezpaypalchecker.php as it was, i.e. on line 80

if( $this->checkDataField( 'payment_status', 'Completed' ) )

After that, following the instructions for testing at: http://ezpedia.org/wiki/en/ez/ez_paypal, I enabled IPN in my business testing account at Sandbox and in cms I finished the payment successfuly (no server respond problem). So, I think, enabling this Instant Payment Notification is one of the crucial prerequisites.

christian bencivenni

Wednesday 23 January 2008 8:18:08 am

can you post your steps in ipn configuration?
I configured it too but the order never appear in my back end.

Elena Ivanova

Wednesday 23 January 2008 8:58:18 am

Hi,

To configure IPN you should enter the sandbox business account.

After that follow the menu Profile.

Then under Selling preferences column (the third column) there is a link for Instant Payment Notification.

When edit, the notify_url should be defined. In my case it is: http://myserver.com/extension/ezpaypal/modules/paypal/notify_url.php

Hope it helps.

christian bencivenni

Friday 25 January 2008 11:59:18 am

And how you resolve this point:
PageStyle - The style to be used on the PayPal pages. Make sure this is either commented out or has a value. If left blank it will generate errors on the PayPal pages.
of the wiki?

How you changed the paypal.ini and where you changed it?

christian bencivenni

Friday 25 January 2008 12:12:04 pm

I tried again this evening.
The payment is done correctly from the Paypal side.
I receive confirm of the payment and compare the "<i>wait 5 seconds to return to the e.commerce site</i>" page so I think there are not problem in Paypal.

Then again the:
"Waiting for a response from the payment server. This can take some
time."
And after 3 refreshes it then displays
"We did not get a confirmation from the payment server"

I searched the logs and I find:

error.log:

...
[ Jan 25 2008 20:48:54 ] [81.208.83.217] eZINI:
Undefined variable: 'PageStyle' in group 'PaypalSettings' in paypal.ini
[ Jan 25 2008 20:50:09 ] [66.135.197.164] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:50:09 ] [66.135.197.164] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:50:09 ] [66.135.197.164] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:50:16 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:50:16 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:50:16 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:50:44 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:50:44 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:50:44 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:51:12 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:51:12 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:51:12 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:51:37 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:51:37 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:51:37 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist
[ Jan 25 2008 20:51:41 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'REQUEST_URI' does not exist
[ Jan 25 2008 20:51:41 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'SCRIPT_FILENAME' does not exist
[ Jan 25 2008 20:51:41 ] [81.208.83.217] eZSys::serverVariable:
Server variable 'DOCUMENT_ROOT' does not exist

I don't know what it means but I have tens of these rows in the log. probably it depends on the number of tries eZ do.

eZPaypal_notify_url.log:

25-01-2008 20-50  notify_url.php was propertly ended

eZPaypalChecker.log:

25-01-2008 20-50  createDataFromPOST
25-01-2008 20-50  payment_date = 11:49:47 Jan 25, 2008 PST
25-01-2008 20-50  txn_type = web_accept
25-01-2008 20-50  last_name = Bondi
25-01-2008 20-50  residence_country = US
25-01-2008 20-50  pending_reason = echeck
25-01-2008 20-50  item_name = Merlot
25-01-2008 20-50  payment_gross = 
25-01-2008 20-50  mc_currency = EUR
25-01-2008 20-50  business = seller_1199786956_biz@gonet.it
25-01-2008 20-50  payment_type = echeck
25-01-2008 20-50  verify_sign = ACExJ-NWQIIkxlrs5YruzYs16juDAteBsxAI85AE1tcX9HRSqIHMX2Zo
25-01-2008 20-50  payer_status = verified
25-01-2008 20-50  test_ipn = 1
25-01-2008 20-50  tax = 0.00
25-01-2008 20-50  payer_email = alessa_1199786758_biz@gonet.it
25-01-2008 20-50  txn_id = 02A784567A983225C
25-01-2008 20-50  quantity = 1
25-01-2008 20-50  receiver_email = seller_1199786956_biz@gonet.it
25-01-2008 20-50  first_name = Alessandro
25-01-2008 20-50  payer_id = UYTRMTG3PWTM4
25-01-2008 20-50  receiver_id = 7LLVU6LUWF4T6
25-01-2008 20-50  item_number = 
25-01-2008 20-50  payer_business_name = Alessandro Bondi's Test Store
25-01-2008 20-50  payment_status = Pending
25-01-2008 20-50  shipping = 0.00
25-01-2008 20-50  mc_gross = 42.00
25-01-2008 20-50  custom = 60
25-01-2008 20-50  charset = windows-1252
25-01-2008 20-50  notify_version = 2.4
25-01-2008 20-50  requestValidation. response from server is: VERIFIED
25-01-2008 20-50  check Field ----
25-01-2008 20-50  ERROR - receiving value doesn't match!!!
25-01-2008 20-50  Field          :payment_status
25-01-2008 20-50  Value          :Pending
25-01-2008 20-50  Expected value :Completed
25-01-2008 20-50  ----
25-01-2008 20-50  checkPaymentStatus faild

eZPaypalType.log:

25-01-2008 20-30  eZPaypalGateway::eZPaypalGateway()
25-01-2008 20-30  execute
25-01-2008 20-30  case EZ_REDIRECT_GATEWAY_OBJECT_NOT_CREATED
25-01-2008 20-30  createPaymentObject
25-01-2008 20-30  createRedirectionUrl
25-01-2008 20-30  createShortDescription
25-01-2008 20-30  descText=Merlot
25-01-2008 20-30  business       = seller_1199786956_biz%40gonet.it
25-01-2008 20-30  item_name      = Merlot
25-01-2008 20-30  custom         = 58
25-01-2008 20-30  no_shipping    = 1
25-01-2008 20-30  localHost      = http://www.cantinalarotta.it
25-01-2008 20-30  amount         = 42
25-01-2008 20-30  currency_code  = EUR
25-01-2008 20-30  notify_url     = http://www.cantinalarotta.it/index.php?/plain_site/paypal/notify_url/
25-01-2008 20-30  return         = http://www.cantinalarotta.it/index.php?/plain_site/shop/checkout/
25-01-2008 20-30  cancel_return  = http://www.cantinalarotta.it/index.php?/plain_site/shop/basket/
25-01-2008 20-30  return EZ_WORKFLOW_TYPE_STATUS_REDIRECT_REPEAT
25-01-2008 20-44  eZPaypalGateway::eZPaypalGateway()
25-01-2008 20-44  execute
25-01-2008 20-44  case EZ_REDIRECT_GATEWAY_OBJECT_NOT_CREATED
25-01-2008 20-44  createPaymentObject
25-01-2008 20-44  createRedirectionUrl
25-01-2008 20-44  createShortDescription
25-01-2008 20-44  descText=Merlot
25-01-2008 20-44  business       = seller_1199786956_biz%40gonet.it
25-01-2008 20-44  item_name      = Merlot
25-01-2008 20-44  custom         = 59
25-01-2008 20-44  no_shipping    = 1
25-01-2008 20-44  localHost      = http://www.cantinalarotta.it
25-01-2008 20-44  amount         = 42
25-01-2008 20-44  currency_code  = EUR
25-01-2008 20-44  notify_url     = http://www.cantinalarotta.it/index.php?/plain_site/paypal/notify_url/
25-01-2008 20-44  return         = http://www.cantinalarotta.it/index.php?/plain_site/shop/checkout/
25-01-2008 20-44  cancel_return  = http://www.cantinalarotta.it/index.php?/plain_site/shop/basket/
25-01-2008 20-44  return EZ_WORKFLOW_TYPE_STATUS_REDIRECT_REPEAT
25-01-2008 20-48  eZPaypalGateway::eZPaypalGateway()
25-01-2008 20-48  execute
25-01-2008 20-48  case EZ_REDIRECT_GATEWAY_OBJECT_NOT_CREATED
25-01-2008 20-48  createPaymentObject
25-01-2008 20-48  createRedirectionUrl
25-01-2008 20-48  createShortDescription
25-01-2008 20-48  descText=Merlot
25-01-2008 20-48  business       = seller_1199786956_biz%40gonet.it
25-01-2008 20-48  item_name      = Merlot
25-01-2008 20-48  custom         = 60
25-01-2008 20-48  no_shipping    = 1
25-01-2008 20-48  localHost      = http://www.cantinalarotta.it
25-01-2008 20-48  amount         = 42
25-01-2008 20-48  currency_code  = EUR
25-01-2008 20-48  notify_url     = http://www.cantinalarotta.it/index.php?/plain_site/paypal/notify_url/
25-01-2008 20-48  return         = http://www.cantinalarotta.it/index.php?/plain_site/shop/checkout/
25-01-2008 20-48  cancel_return  = http://www.cantinalarotta.it/index.php?/plain_site/shop/basket/
25-01-2008 20-48  return EZ_WORKFLOW_TYPE_STATUS_REDIRECT_REPEAT

eZPaymentGatewayType.log:

25-01-2008 20-30  execute
25-01-2008 20-30  execute: EZ_PAYMENT_GATEWAY_GATEWAY_NOT_SELECTED
25-01-2008 20-30  selectGateway: ezpaypal
25-01-2008 20-30  createGateway. gateway_difinition: array(2) {
  ["class_name"]=>
  string(15) "ezpaypalgateway"
  ["description"]=>
  string(6) "Paypal"
}

25-01-2008 20-44  execute
25-01-2008 20-44  execute: EZ_PAYMENT_GATEWAY_GATEWAY_NOT_SELECTED
25-01-2008 20-44  selectGateway: ezpaypal
25-01-2008 20-44  createGateway. gateway_difinition: array(2) {
  ["class_name"]=>
  string(15) "ezpaypalgateway"
  ["description"]=>
  string(6) "Paypal"
}

25-01-2008 20-48  execute
25-01-2008 20-48  execute: EZ_PAYMENT_GATEWAY_GATEWAY_NOT_SELECTED
25-01-2008 20-48  selectGateway: ezpaypal
25-01-2008 20-48  createGateway. gateway_difinition: array(2) {
  ["class_name"]=>
  string(15) "ezpaypalgateway"
  ["description"]=>
  string(6) "Paypal"
}

Please. PLEASE. I really need help. Now I starting to loose money for this.
Anyone can help?

christian bencivenni

Friday 25 January 2008 12:25:02 pm

Another thing.
it seems that no order are generated in the back end!

christian bencivenni

Friday 25 January 2008 12:28:26 pm

I also tried removing the workflow.
Then the order is generated but it remain in a Pending state.
Is it normal?

Elena Ivanova

Friday 25 January 2008 1:09:10 pm

Hi Christian,

About page style - I temporarily commented this line in paypal.ini. But when you enter Sandbox there is a link for defining some style-related stuff (Profile --> Selling Preferences --> Custom Payment Pages). So, I suppose, the name of this style should appear in paypal.ini.

Regarding your second message - is you sandbox business account verified? It is an important requirement.

christian bencivenni

Friday 25 January 2008 9:55:33 pm

Thanks Elena.
I have two question for you:
1. After you commented the line in paypal.ini the extension works correctly?
2. What version of eZ do you have installed? I'm starting think that it can be a version problem...

Elena Ivanova

Saturday 26 January 2008 12:41:11 am

Hi Christian,

>1. After you commented the line in paypal.ini the extension works correctly?
Yes, it works.

>2. What version of eZ do you have installed? I'm starting think that it can be a version problem...
I'm using version 3.9.2.

Order appears in admin webshop section when customer performs the payment.

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